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customer relationship management consulting

Organisations in all industries continually face the challenge of how to attract and hold onto loyal customers, ultimately impacting upon business growth and value in increasingly competitive and changing markets.

Our clients provide consultancy services to large organisations by either delivering or advising and developing leading edge solutions and capabilities that enhance customer service, marketing, loyalty, billing and ultimately profitability. The focus is placed on customer, market and business data analyses, providing the insight to develop and differentiate services and products, target customer segments and develop and implement effective marketing campaigns.

Customer Relationship Management Consultants (CRM) need to be experienced and competent in one or more of the following:

Contact centre management, design, implementation, integration or consolidation
CRM system implementation
Customer insight
Customer interaction
Customer segmentation
Customer self service
Customer loyalty
Campaign management
Order management
Marketing Transformation
Sales force effectiveness

Other essential requirements are strong interpersonal and communication skills, evidence of rapid career progression, a solid academic background and the ambition and motivation to succeed within consulting.

If you are a client looking for an experienced recruitment team to represent your company and secure the best possible candidates, please contact Peter Nicholls on 07770 915407 or

Current customer relationship management consulting vacancies