Customer Relationship Management Consulting
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Organisations in all industries continually face the challenge of how to attract and hold onto loyal customers, ultimately impacting upon business growth and value in increasingly competitive and changing markets.
Our clients provide consultancy services to large organisations by either delivering or advising and developing leading edge solutions and capabilities that enhance customer service, marketing, loyalty, billing and ultimately profitability. The focus is placed on customer, market and business data analyses, providing the insight to develop and differentiate services and products, target customer segments and develop and implement effective marketing campaigns.
Customer Relationship Management Consultants (CRM) need to be experienced and competent in one or more of the following:
- Contact centre management, design, implementation, integration or consolidation
- CRM system implementation
- Customer insight
- Customer interaction
- Customer segmentation
- Customer self service
- Customer loyalty
- Campaign management
- Order management
- Marketing Transformation
- Sales force effectiveness
- Billing
Other essential requirements are strong interpersonal and communication skills, evidence of rapid career progression, a solid academic background and the ambition and motivation to succeed within consulting.
If you are a client looking for an experienced recruitment team to represent your company and secure the best possible candidates, please contact Simon Trott on 07949 422541 or simontrott@mwn.co.uk
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