Today, technology underpins all areas of business and is generally the primary enabler when it comes to implementing meaningful and effective business change.

Demand for IT Management Consultants has been at an all time high over the last few years, and whilst there appears to be a slight downturn in the market more recently, Consulting firms continue to source technology-focused candidates in large numbers. Our clients (including niche, boutique IT Consulting Companies, large Management Consultancies and Professional Services firms) are keen to see candidates at all levels, spanning all market sectors, whether it be your first move into consultancy or your next step within the industry. The following areas are a flavour of the capabilities we cover:

Information Technology Strategy/Advisory

IT Strategy/Advisory work primarily consists of linking a business to their IT functions, shaping and implementing business and IT strategies through CXO communication, enabling the business to perform more efficiently, effectively and profitably through the use of technology.

Michael Warwick Nicholls are one of the UK’s leading suppliers of IT Advisory/Strategy personnel, having placed more people in 2007/08 into Accenture’s SITE Practice and Capgemini’s Business IT Advisory Practice than any other agency.

Sought after skills and experience within this area include:

• IT strategy assessment
• Design and delivery
• IT transformation
• IT cost reduction
• IT process improvement
• IT governance
• IT portfolio management
• Operating model optimisation
• CIO/CXO advisory
• IT sourcing
• Compliance
• IT service management and delivery

Customer Relationship Management

Organisations in all industries continually face the challenge of how to attract and maintain loyal customers, ultimately impacting upon business growth and value in increasingly competitive and changing markets.

Our clients provide consultancy services to large organisations by either delivering or advising and developing leading edge solutions and capabilities that enhance customer service, marketing, loyalty, billing and ultimately profitability. The focus is placed on customer, market and business data analyses, providing the insight to develop and differentiate services and products, target customer segments and develop and implement effective marketing campaigns.

CRM consultants need to be experienced and competent in one or more of the following:

• Contact centre management, design, implementation, integration or consolidation
• Customer insight
• Customer interaction
• Customer segmentation
• Customer self service
• Customer loyalty
• Campaign management
• Order management
• Marketing
• Sales force effectiveness
• Billing

IT Consulting

Michael Warwick Nicholls provides a wide range of Technology Consultants to clients, covering the length and breadth of technical tools and skills, enabling us to source even the rarest of IT requirements. These skills and experience include:

• Network/infrastructure architecture and support
• ERP Technologies (SAP, Peoplesoft, Oracle, etc.)
• Software/database design and development (J2EE, .NET, etc.)
• Business intelligence/data warehousing
• Project/programme management
• Business analysis
• Technical/solution/enterprise architecture

For all capability and skill areas, candidates will have one or more of the above skills, along with strong interpersonal and communication skills, evidence of rapid career progression, a solid academic background and the ambition and motivation to succeed within consulting.

Successful Assignments

Mark has successfully provided Consultants at all levels to a wide range of Consulting and Professional Services firms in UK and Europe. Notable assignments include:

• Provision of multiple hires to a large IT Advisory Practice, from Consultant to Senior Manager level.
• Succession planning guidance and advisory assignment to a small, niche, performance management consultancy.
• Delivery of multiple hires to CRM Practice of a global, Management Consulting company.